topic Re: Cannot Make Calls in US in Get Support

Cannot Make Calls in US

Allan_B — Tue, 12 Nov 2024 18:54:36 GMT

New activation. US-Canada 50Gb/5g subscription. Now in US. Data and text work fine. Not able to make calls. Immediately hangs up. What is wrong?

Re: Cannot Make Calls in US

Yummy — Tue, 12 Nov 2024 15:25:56 GMT

Did you try to manually connect to PM partners? AT&T and T-mobile ?

Re: Cannot Make Calls in US

hTideGnow — Tue, 12 Nov 2024 15:24:33 GMT

hi @Allan_B what phone do you have?

it might be a problem with VoLTE if your phone is not on PM's whitelist

try connect to only T-Mobile and see wt network mode to 2G and see if it works

if not, you might need to make calls using some VoIP app like TextNow as a workaround

Re: Cannot Make Calls in US

hairbag1 — Tue, 12 Nov 2024 15:25:49 GMT

@Allan_B

is your current cellphone on this volte whitelist ?

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Re: Cannot Make Calls in US

hTideGnow — Wed, 13 Nov 2024 09:13:49 GMT

hi @Allan_B add to @Yummy post, PM's partner are T-Mobile, At&T and Verizon

But if it is a VoLTE problem, you need to use only T-Mobile with 2G network mode

Re: Cannot Make Calls in US

Handy1 — Tue, 12 Nov 2024 15:27:28 GMT

@Allan_B Set phone to 4G/LTE not 5G and try T mobile AT&T or Verizon . Also what phone you have ? If it’s not on the PM voLTE whitelist you most likely won’t be able to make phone calls

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Cannot Make Calls in US

BKNS27 — Tue, 12 Nov 2024 15:27:30 GMT

@Allan_B

In your settings, manually connect to T-Mobile or AT&T network. Also enable VoLTE.

Re: Cannot Make Calls in US

RavingRaven — Wed, 13 Nov 2024 09:03:34 GMT

@Allan_B

If the issue is VOLTE not being enabled on your device for any of the reasons mentioned above then the workaround for voice calls for areas not serviced by T-Mobile's soon to be retired 2G network would be to download a voip provider app such as textnow and choose a Canadian phone # to be able to make voice calls using the 4G LTE network (mobile data).

If needed call your own phone # and after voicemail picks up press * and enter your voicemail PIN# to access your messages and/or change your greeting to include your voip phone #.

Call forwarding your Public Mobile phone # when "unreachable" to your voip # may or may not be possible in the US or in Canada (not sure what call forwarding options are for VOLTE enabled vs non-enabled customers since VOLTE was introduced by Public Mobile.)

Maybe @Nezgar can clarify the above statement?