topic Re: No Service in Get Support

No Service

dzhezzar — Tue, 12 Nov 2024 15:12:47 GMT

Hi, I recently transferred my Public Mobile eSIM from my iPhone 13 Pro to new iPhone 15 Pro Max. It has been 2 days and I still have no service. I cannot receive/send texts and make/take calls on both phones. My new phone sees that I am on Public Mobile network but says no service. I have tried all of trouble shooting chat bot advised me and still same issue. I even deleted my eSIM and had to purchase one again but issue still wasn't fixed. Now I am stuck without service on both phones. Please help me resolve this.

Re: No Service

Handy1 — Tue, 12 Nov 2024 15:14:45 GMT

@dzhezzar You can’t transfer eSIM , you have to instead log into the PM app with your new iPhone 15 and rebuy eSIM you will get credited the money back at check out

Re: No Service

hairbag1 — Tue, 12 Nov 2024 15:14:48 GMT

@dzhezzar

is your iphone 15 new or did you buy it 2nd hand ?

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:16:22 GMT

It is new.

Re: No Service

Handy1 — Tue, 12 Nov 2024 15:17:28 GMT

@dzhezzar Have you tried reseting network settings

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:18:03 GMT

I did that too, but I was only reimbursed the first time, it didn’t work and I even tried again but still no luck. It shows that I am on Public Mobile, but I have no service.

Re: No Service

hairbag1 — Tue, 12 Nov 2024 15:18:09 GMT

@dzhezzar

so did you download the PM app to your new iphone and get a new esim as suggested by @Handy1 ? That's the only way to "transfer" your esim.

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:18:35 GMT

Yes

Re: No Service

BKNS27 — Tue, 12 Nov 2024 15:18:42 GMT

@dzhezzar

Unfortunately you can’t transfer an eSIM from one phone to another. You need to purchase a new eSIM by download the PM app on the iPhone 15 and login to your account.

If you are still having issues then contact a CS_Agent to help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:19:05 GMT

Yes, I explained it in my post.

Re: No Service

hTideGnow — Tue, 12 Nov 2024 15:21:11 GMT

hi @dzhezzar there is no eSIM transfer from one phone to another

did you get a replacement esim?

you need to download PM app on the new phone, then login. and go to Account page and Buy Sim card and choose esim

It is supposed to be free cut the system might still charge you $5. Pay first and ask for money back after

Once bought new eSIM, make sure it is set Turn on this line and set as Primary

Re: No Service

Handy1 — Tue, 12 Nov 2024 15:19:42 GMT

@dzhezzar Time to let support step in and help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:20:47 GMT

I did.

Re: No Service

hTideGnow — Tue, 12 Nov 2024 15:22:26 GMT

hi @dzhezzar from Setting -> Cellular, do you see the Public Mobile eSIM and is it set to Primary? is Turn on the Line enabled?

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:43:46 GMT

Yes it is, but when I was activating it, it said that eSIM couldn't be activated please contact Public Mobile.

Re: No Service

hTideGnow — Tue, 12 Nov 2024 15:46:12 GMT

hi @dzhezzar

reboot phone once more and see

if same, a quick way is to buy another new eSIM and usually it will work. You can ask support to reimburse the total cost of the couple eSIMs

or if you like support to look into it, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

dzhezzar — Tue, 12 Nov 2024 15:49:37 GMT

I have repurchased and reinstalled it multiple times but kept running into same issue. I have submitted a ticket to support, thanks for your help.

Re: No Service

hairbag1 — Tue, 12 Nov 2024 15:55:51 GMT

@dzhezzar wrote:
I have repurchased and reinstalled it multiple times but kept running into same issue. I have submitted a ticket to support, thanks for your help.

Please keep us posted when you get it sorted out. Good info to have if someone else has similar prob.

Re: No Service

hTideGnow — Tue, 12 Nov 2024 15:58:44 GMT

hi @dzhezzar keep an eye on the community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Support agent usually reply within 2 to 4 hours

and update us with what support found