topic Re: @CS_Agent in Get Support

@CS_Agent

Carebear1976 — Tue, 12 Nov 2024 00:42:04 GMT

1, had esim in old, now broken pixel. Candace's the number I had and therefore I can no longer my emails ****@****or.

******@****, as well á the majority of everything else I had connected to that that number So I would appreciate it if you might rectify this situation please.

The second issue that I am facing, is the overage charge taken from my account upon subscribing. I was charged $38, instead of the correct amount for the plan that I had chosen, for $23, and now charge for a SIM card,as I had already purchased one earlier in the day, from Amazon. I have now been trying to get this sorted out since 1000 this morning and I'm starting to lose my patience. I do not understand why something so simple, should take an entire day and a team of educated people, to figure out how to fix this type of problem.

Again, I appreciate your efforts and I pray that this situation sooner rather than later.

Sincerely,

Re: @CS_Agent

Handy1 — Mon, 11 Nov 2024 23:14:12 GMT

@Carebear1976

submit ticket with support . using the chat bubble bottom right of screen , support can sim swap number for you to the new physical sim card you have . And investigate the extra charge you incurred @Carebear1976 also this is public forum the down arrow in your post by time stamp tap it and edit out your personal info

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

Meow — Mon, 11 Nov 2024 23:38:03 GMT

ONLY PM customers are here. NO PM employees...

Remove your email from public forum.

Open a ticket and agent will help you out. Response is usually from minutes to hours depending how busy they are.
If you are changing your phone you can request new esim or get physical sim and transfer number.

Re: @CS_Agent

hairbag1 — Mon, 11 Nov 2024 23:38:20 GMT

@Carebear1976

for your own protection, you might consider editing out the personal email addresses you provided as the bad-guys can also see your info. Click on the little down arrow and edit your post.