topic Re: Double billed. in Get Support

Double billed.

Geo9 — Mon, 11 Nov 2024 20:12:41 GMT

Changed my credit card. Billed on both credit cards. Help! Cannot talk to anyone! This has been going on for several months! Lawyer?

Re: Double billed.

Handy1 — Mon, 11 Nov 2024 20:18:06 GMT

@Geo9

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double billed.

Geo9 — Mon, 11 Nov 2024 20:23:02 GMT

Found Chatbox unhelpful. Not the right “tick” boxes for our problem. We need reimbursing for account overpayment since last May!

Re: Double billed.

AK32 — Mon, 11 Nov 2024 20:23:37 GMT

Send a message to a PM Support agent and make sure they remove the old card from the system.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double billed.

Geo9 — Mon, 11 Nov 2024 20:24:39 GMT

So am trying the CS way. Thank you.
it is very disturbing to be unable to cancel double billing. Our iPhone cell bill is being taken from two accounts!

Re: Double billed.

BKNS27 — Mon, 11 Nov 2024 20:29:18 GMT

@Geo9

Please note as of May/24. The old Legacy Rewards was switched to the Points Rewards for all members. So no more $2 credit for AutoPay and your $1/month credit has been switch to points. This could explain your monthly plan increase rate.

Re: Double billed.

Geo9 — Mon, 11 Nov 2024 20:36:13 GMT

not the problem. Both my husband and I have a Public Mobile account. He used to pay his phone bill, we switched to paying both bills from my account. Public mobile didn’t! They bill both accounts. So his Public Mobile bill has been charged to his visa and also to my Visa soncr last May. Hence we would like a refund. Looking at a lawyer!

Re: Double billed.

computergeek541 — Mon, 11 Nov 2024 21:18:48 GMT

Re: Double billed.

labyfan1313 — Tue, 12 Nov 2024 02:02:06 GMT

Same I was doubled billed in September as soon as I got my credit card statement I contacted them, after a lot of back and forth, including sending screen shots they said they'd look into and I should hear within 10 days. Over a month later and still nothing and they just ignore my messages.

Re: Double billed.

cellphoneuser1 — Tue, 12 Nov 2024 03:00:54 GMT

@labyfan1313 wrote:
Same I was doubled billed in September as soon as I got my credit card statement I contacted them, after a lot of back and forth, including sending screen shots they said they'd look into and I should hear within 10 days. Over a month later and still nothing and they just ignore my messages.

We are all customers. Nobody can give refunds but the CSAs. Keep trying until you get an answer.

Re: Double billed.

Geo9 — Tue, 19 Nov 2024 18:06:40 GMT

We have sent as much info as possible, screenshots etc showing billing on two accounts. One of course which was cancelled. We are told that all our info has gone to their accounts department, should here back this week.

Re: Double billed.

hTideGnow — Tue, 19 Nov 2024 18:10:24 GMT

hi @Geo9

It has been a week already, did you hear anything back?

if not, reply the message they sent you and ask for update

Re: Double billed.

Geo9 — Tue, 19 Nov 2024 18:14:40 GMT

we have not had a reply if any sort yet?