topic Re: Inactive in Get Support

Inactive

JANELLWANG — Tue, 12 Nov 2024 04:05:05 GMT

Hello,

My number is not working about 15 days. My credit card has stolen. I changed card number. But my phone account couldn’t automatically pay. Please help me. I need an agent.

Thank you

Re: Inactive

hairbag1 — Mon, 11 Nov 2024 20:15:23 GMT

@JANELLWANG

you've successfully updated your payment card...now you must log in to your account to make payment and reactivate your account.

Re: Inactive

Handy1 — Mon, 11 Nov 2024 20:16:18 GMT

@JANELLWANG After updating CC info you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Inactive

will13am — Mon, 11 Nov 2024 20:17:08 GMT

@JANELLWANG , if you are unable to manually reactivate the account as already suggested, please use the chat symbol on the lower right corner of the web site to initiate a support ticket.

Re: Inactive

hTideGnow — Mon, 11 Nov 2024 20:23:06 GMT

hi @JANELLWANG you have to make a payment manually using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Inactive

BKNS27 — Mon, 11 Nov 2024 20:24:41 GMT

@JANELLWANG

Your can purchase a voucher and dial *611 and enter the voucher number to restore service.
Vouchers can be purchased from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Inactive

computergeek541 — Mon, 11 Nov 2024 20:25:05 GMT

Re: Inactive

JANELLWANG — Tue, 12 Nov 2024 00:40:12 GMT

THANK YOU SO MUCH @BKNS27