topic Re: Lost access to my account in Get Support

Lost access to my account

Wingsner — Tue, 12 Nov 2024 04:16:40 GMT

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can transfer my old number to this new plan or if there is a way that I can access to my account again , I had to subscribe to a new plan with another number so I can have some services but I need my old number back . Can you help please

Re: Lost access to my account

Handy1 — Mon, 11 Nov 2024 19:54:43 GMT

@Wingsner You will need support to help you sort this out

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost access to my account

AK32 — Mon, 11 Nov 2024 19:58:49 GMT

Hey there, if your old number is still "active" with whichever service provider, you can transfer the number over to PM, however you might have to make a new "account" to do so. PM might be able to help you if need to keep the current account, i suggest giving them a message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost access to my account

BKNS27 — Mon, 11 Nov 2024 20:10:18 GMT

@Wingsner

Did you reboot (power off then back on) your new phone with the old SIM in your phone?

If that didn’t work then your only option is to contact a CS_Agent.