topic iMessage doesn’t work since travelling to USA in Get Support

iMessage doesn’t work since travelling to USA

Shelley54 — Tue, 12 Nov 2024 04:14:39 GMT

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage. It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able to help me.

Re: iMessage doesn’t work since travelling to USA

Handy1 — Mon, 11 Nov 2024 19:57:52 GMT

@Shelley54 Try reseting your network settings

Re: iMessage doesn’t work since travelling to USA

BKNS27 — Mon, 11 Nov 2024 20:06:03 GMT

@Shelley54

Did you reboot your phone by powering off then back on?

Re: iMessage doesn’t work since travelling to USA

AK32 — Mon, 11 Nov 2024 20:09:26 GMT

Have you tried using imessage on Wifi? since you dont "need" data to use imessage, you can test by connecting to wifi and that will narrow down if its an issue with public mobile/data or something else.
You can also try going into your imessage settings and toggling it off/on and see if it does connect.

Re: iMessage doesn’t work since travelling to USA

Shelley54 — Mon, 11 Nov 2024 20:10:41 GMT

Yes I did and it didn’t work. I even took it to GeekSquad at Best Buy. They said it has to do with my eSim

Re: iMessage doesn’t work since travelling to USA

hTideGnow — Mon, 11 Nov 2024 20:13:57 GMT

hi @Shelley54 so, you were using eSIM with PM?

your mobile data works?

which US network you are connected to?

try reboot the phone first and test again. Make sure the PM sim has Turn on this line enabled and using all 3 US networks

Re: iMessage doesn’t work since travelling to USA

Handy1 — Mon, 11 Nov 2024 20:14:12 GMT

@Shelley54 You can log into the PM app with your phone and rebuy eSIM . And you will be credited back the money at check out

Of for whatever reason it dosent credit you the money and it if for further assistance

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage doesn’t work since travelling to USA

Shelley54 — Mon, 11 Nov 2024 20:20:35 GMT

Thank you

Re: iMessage doesn’t work since travelling to USA

hTideGnow — Mon, 11 Nov 2024 20:25:01 GMT

hi @Shelley54 if your data works, I don't think you need to buy a new eSIM. Just an issue with iMessage

but again, you need to confirm if the data works

Re: iMessage doesn’t work since travelling to USA

Shelley54 — Mon, 11 Nov 2024 20:31:33 GMT

Yes my data is working

Re: iMessage doesn’t work since travelling to USA

Shelley54 — Mon, 11 Nov 2024 20:32:15 GMT

Yes my data is working

Re: iMessage doesn’t work since travelling to USA

Handy1 — Mon, 11 Nov 2024 20:34:58 GMT

@Shelley54 Try this turn off iMessage and turn off face time . Then go to phone settings general >about and scroll bottom in blue letters “shutdown “ tap it wait 2-3 mins and power phone back on and turn on face time and iMessage and it should fix itself