topic Re: No service in Get Support

No service

Aj31 — Mon, 11 Nov 2024 19:08:30 GMT

November 11th and I have no phone SERVICE on the website it says my account is active. payment is supposed to come out today is that why it was cut off? I'm on a monthly subscription.

Re: No service

Handy1 — Mon, 11 Nov 2024 18:37:28 GMT

@Aj31 Try rebooting the phone first if you haven’t already . Check your account for payment history as PM taken the funds out ? If not then make manual payment

but also check

Outage map in your area:

https://istheservicedowncanada.com/

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If all paid up and no outage and rebooting the phone didn’t help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Aj31 — Mon, 11 Nov 2024 18:42:21 GMT

No they haven't taken the payment it should have happened at 3am. and my pin doen't work either.

Re: No service

Handy1 — Mon, 11 Nov 2024 18:44:18 GMT

@Aj31 auto pay sometimes fails . In that case just make manual payment to resume service . As for your PIN you can update it here

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: No service

Aj31 — Mon, 11 Nov 2024 18:58:08 GMT

Found the problem, my card expired so I renewed the updated info, so hope they see it and take a payment. Don't see how to make a payment on the website, seems I need a voucher but can't see where to buy that, is it a gift card ?

Re: No service

Handy1 — Mon, 11 Nov 2024 19:00:42 GMT

@Aj31 Ahhh use this link to make manual payment after updating credit card

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

but you can buy payment vouchers from shoppers drug mart 7-11 shell gas FYI and load them *611 to resume service right away also

Re: No service

computergeek541 — Mon, 11 Nov 2024 19:08:07 GMT

@Aj31 wrote:
Found the problem, my card expired so I renewed the updated info, so hope they see it and take a payment. Don't see how to make a payment on the website, seems I need a voucher but can't see where to buy that, is it a gift card ?

I noticed that you mentioned that the self serve site indicated that your service was still active. For whatever reason, Public Mobile has had what a was classify an unsual high amount of instances of outdated infromation being shown in customer accounts. Usually, this can be resolved by either using inognito/privacy/inprivate browsing mode if using a web browser, or by swiping down if using the Public Mobile smartphone app. I'm uncertain what actually causes this other than possibly less than opitmal software programming, but this is an issue that has hampered Public Mobile for several years.