topic Re: Double charged Sept and October in Get Support

Double charged Sept and October

aavenger54 — Mon, 11 Nov 2024 15:12:07 GMT

Both my wife and I have been double charged for 2 months on our credit cards!Whats up

Re: Double charged Sept and October

Handy1 — Mon, 11 Nov 2024 15:24:35 GMT

@aavenger54 You didn’t happen to do a immediate plan change in sept did you ? Also note PM plans are 30 days /90 days not monthly . So if you change plans on the sept 1 then in Oct you would have been charged again Oct 1 and oct31 again . But Is one charge just pending ? If so it should fall off if both charges are posted and the difference is not in your accounts available funds then submit ticket with support to investigate and ask for credit /refund

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged Sept and October

hTideGnow — Mon, 11 Nov 2024 15:25:01 GMT

hi @aavenger54 just I. case cache problem, use Incognito/ private/secret mode to login My Account and check the payment history

if it shows changed once but credit card shoes twice, ask support

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437