topic Need Help in Get Support

Need Help

cherry007 — Mon, 11 Nov 2024 15:24:04 GMT

Hello. I have an account in Public Mobile. but i contacted you guys to reopen (my previous phone number) the current phone number is active. so agent told me i need to have a new sim card. I bought a new sim card and agent helped me reactived my previous phone number already. work is done. and i mentioned that i only need 1 month so i can disconnected all my shopping and seller accont assissocated with the previous phone number. Today i loned in to my visa account. i saw you guys charged me 3 months already. Please help.

Re: Need Help

Handy1 — Mon, 11 Nov 2024 15:26:05 GMT

@cherry007 This is public forum of customers like you . You ned to engage support again to verify and investigate

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need Help

hTideGnow — Mon, 11 Nov 2024 15:27:00 GMT

hi @cherry007 you will need to ask him support agent to help and check the payment

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need Help

BKNS27 — Mon, 11 Nov 2024 15:48:48 GMT

@cherry007

PM is an online self-serve service so you need to login to your account and disable Subscribe to stop payment. After 90 days of nonpayment, your account will be closed, SIM will stop working and your number will be returned to the carrier you got the number from.