topic Internet doesn't work properly in Get Support

Internet doesn't work properly

Sura — Mon, 11 Nov 2024 14:57:56 GMT

I am noticing internet is too slow or doesnt work as expected, shows 5g available but internet is too slow most of the times, noticing it from today morning, any thoughts on this!

Re: Internet doesn't work properly

hTideGnow — Mon, 11 Nov 2024 15:02:49 GMT

hi @Sura where you are at?

try reboot phone first. try also Reset Network Settings

if that does not work, try changing the network mode to 4G or LTE and see if it improves

if sane, ask PM to reset the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Internet doesn't work properly

Handy1 — Mon, 11 Nov 2024 15:06:18 GMT

@Sura Might just be local network congestion. But you can try to reboot the phone and test all networks 4G /LTE and of course 5G in different areas. See if it improves . If the issue persists ask support to look into it for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437