topic Re: Data ran out but not getting throttled data in Get Support

Data ran out but not getting throttled data

berner — Sun, 10 Nov 2024 23:11:00 GMT

I was under the impression that after my data runs out I would get unlimited data at a throttled speed. Can someone from support please confirm

Handy1 — Sun, 10 Nov 2024 23:12:46 GMT

@berner are you on a non CAN/US 5G plan ? That’s the only way to have the unlimited throttled 512kbps data

you need to be on regular 5G plan

umnikke8 — Mon, 11 Nov 2024 00:05:21 GMT

Only a certain few plans had unlimited throttled data.

hTideGnow — Mon, 11 Nov 2024 00:09:11 GMT

hi @berner what plan do you have? Check Subscription & Add-on page on My Account, the plan details should have said it

berner — Mon, 11 Nov 2024 00:27:44 GMT

The plan is

34/month

50gb data in can and US

Unlimited text and minutes

hTideGnow — Mon, 11 Nov 2024 00:31:28 GMT

hi @berner All Canada-US plans do not have unlimited reduced speed, that's why you are not getting that. Sorry 😞