topic Re: Payment error in Get Support

Payment error

LightGraffiti — Sun, 10 Nov 2024 20:34:39 GMT

Hi, I was signing up and my payment went through and then there was an error saying the payment went through but I can not proceed to finish

Re: Payment error

hairbag1 — Sun, 10 Nov 2024 20:36:25 GMT

@LightGraffiti

you need to successfully complete activation by using the Public Mobile app.

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 20:38:20 GMT

OK i'll try that but i first signed up my partner and that worked fine, of course lol

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 20:38:33 GMT

Thank you!!

Re: Payment error

Handy1 — Sun, 10 Nov 2024 20:41:42 GMT

@LightGraffiti Are you using the app to activate ? Not website . You need the app if using app and same issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment error

hTideGnow — Sun, 10 Nov 2024 20:42:09 GMT

hi @LightGraffiti have you got to the phone number step yet?

if not, yuue activation was not completed yet

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 20:56:45 GMT

no, my credit card got charged but i can't proceed so i have a ticket going

Re: Payment error

Handy1 — Sun, 10 Nov 2024 20:58:24 GMT

@LightGraffiti Support usually reply in 1-2 hours sometimes longer

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment error

hTideGnow — Sun, 10 Nov 2024 20:59:48 GMT

hi @LightGraffiti payment step actually before phone number choosing

so, payment could be charged but the activation process might not be done yet

were you using PM app to activate? If notz you have not completed the activation process

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 21:00:11 GMT

Thanks @Handy1

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 21:02:58 GMT

I did the subscription process for my partner and it all went fine. Then I tried lol and paid and could not proceed, was doing the payment on my laptop as I did with the first one and was ready to go to the iphone app and proceed but now can't

Re: Payment error

LightGraffiti — Sun, 10 Nov 2024 21:25:43 GMT

Thanks so much I am all set up now! My card got charged twice but I will figure that out. Have a great day!

Re: Payment error

hTideGnow — Sun, 10 Nov 2024 21:37:52 GMT

hi @LightGraffiti happy that it worked in the end. Was that the app problem?

Re: Payment error

MeAlso — Fri, 29 Nov 2024 22:37:46 GMT

I had an invalid promo code in my card when mine failed. Not sure that was the problem, but when I tried again without it everything worked fine.