topic Re: new plan in Get Support

new plan

Monte9928 — Sun, 10 Nov 2024 11:09:48 GMT

I scheduled a plan change on renewal but I logged in and still see my old plan. Did I do anything wrong?

hTideGnow — Sun, 10 Nov 2024 11:10:54 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Monte9928 — Sun, 10 Nov 2024 11:13:11 GMT

oh bingo. I see the new plan now. !

another question, I got changed to Canada US plan. Do I need turn in roaming?

hTideGnow — Sun, 10 Nov 2024 11:15:19 GMT

hi @Monte9928 yes. You still need to turn on roaming on your phone. Make sure your phone connects to T-Mobile AT&T and Verizon. Preferably 4G not 5G

Monte9928 — Sun, 10 Nov 2024 11:16:50 GMT

any limit to the data I can use in US?

hTideGnow — Sun, 10 Nov 2024 11:17:25 GMT

no limit

computergeek541 — Mon, 11 Nov 2024 07:31:58 GMT

@Monte9928 wrote:
any limit to the data I can use in US?

Yes, there is a lmit. The limit is the same as the amount of data that is included in your Canada-US plan.