topic Re: My mobile data is not working. in Get Support

My mobile data is not working.

Kamal8 — Sun, 10 Nov 2024 08:52:22 GMT

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.

I have full mobile data on my account. There is no data limit set on my phone. I don't know why it is not working for me.

Please help me to fix this issue.

Re: My mobile data is not working.

Handy1 — Sat, 09 Nov 2024 20:48:47 GMT

@Kamal8 Have you used up your monthly data bucket allowence ? Do you have data turned on in phone settings ?

also check APN settings

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: My mobile data is not working.

Kamal8 — Sun, 10 Nov 2024 02:26:11 GMT

My Data is full and i have same APN settings as you mentioned above. Still not working .

I turned off auto payment for a month because i was travelling. I turned it back on just few days before entering in Canada. Unfortunately data and calls are not working.

Re: My mobile data is not working.

Handy1 — Sun, 10 Nov 2024 02:50:14 GMT

@Kamal8 Maybe try reset network settings , or if possible try your sim if physical sim card in another phone? If same

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My mobile data is not working.

hTideGnow — Sun, 10 Nov 2024 04:17:49 GMT

hi @Kamal8 make sure no other sim is showing up on the sim manager screen. Disable all those others eSIM profiles

And check VPN screen and delete the VPN profile there

Setting -> Connection --> More connection settings -> VPN

if that still does not work, try your PM sim card in another phone