topic Re: New Esim in Get Support

New Esim

Beatty — Sat, 09 Nov 2024 19:50:27 GMT

Hello, I just purchased a new iPhone 13 and need to transfer my eSIM over from my old phone. Where can I get the QR code for my eSIM? Is this something I can do or do I need a new eSIM? Thanks

Re: New Esim

hairbag1 — Thu, 07 Nov 2024 22:33:03 GMT

@Beatty

download the PM app to your new phone, log in to your acct and get new esim for gratis.

Re: New Esim

Chalupa_Batman — Thu, 07 Nov 2024 22:35:33 GMT

@Beatty wrote:
Hello, I just purchased a new iPhone 13 and need to transfer my eSIM over from my old phone. Where can I get the QR code for my eSIM? Is this something I can do or do I need a new eSIM? Thanks

Hello @Beatty

This is what you do. You go to the app, purchase a new eSIM. Now, it will come up as $5 but when you get to the check out, it will be free. It's that easy.

Open app and sign in. Once signed in, bottom tab "Account". Scroll down to purchase SIM. Next page, Continue with eSIM ($5) at the bottom. Go to check out and "pay" for it. But it will come up as $0.00. If you DO pay $5, don't worry, a CS Agent will gladly credit your account.

Re: New Esim

hTideGnow — Thu, 07 Nov 2024 22:33:56 GMT

hi @Beatty you don't transfer your existing esim. Instead, you need to buy a new one , but it is free

download the app on your new phone, login and go to Account page and click Buy sim card and choose esim to buy

after you installed, just ask support to reimburse you the cost

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Esim

Handy1 — Thu, 07 Nov 2024 22:35:26 GMT

@Beatty You can’t transfer esim you have to instead log into the PM app with new iPhone 13 and re buy esim . But the system will credit you the money back at check out

Re: New Esim

Beatty — Sun, 10 Nov 2024 01:26:27 GMT

Thank you. Done