topic Re: SIM in Get Support

SIM

CJG — Sun, 10 Nov 2024 08:57:45 GMT

New customer. When do I change my sim over? Text not getting through, I’m cut off. Help!

Re: SIM

hTideGnow — Sat, 09 Nov 2024 22:00:07 GMT

hi @CJG did you port your number?

you can put PM sim in and test outbound and inbound calls. If inbound does not come to PM sim, the port not done. check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: SIM

Handy1 — Sat, 09 Nov 2024 22:00:16 GMT

@CJG If your old providers SIM card stopped working try the PM sim card in the phone and reboot the device

Re: SIM

Phil_Adelphus — Sat, 09 Nov 2024 22:01:35 GMT

@CJG Did you reply YES to your old provider's port authorization text, or do you mean you didn't get that text?

Re: SIM

CJG — Sat, 09 Nov 2024 22:05:55 GMT

I replied yes to that. Supposed to get a SMS to change my SIM. They don’t come through. It’s been hours.

Re: SIM

Handy1 — Sat, 09 Nov 2024 22:07:21 GMT

@CJG So if you replied YES and the old providers sim no longer works . It’s time to try the public mobile sim in the phone and reboot the device . And test calling text and data

Re: SIM

hTideGnow — Sat, 09 Nov 2024 22:10:26 GMT

hi @CJG reboot the phone and test inbound calls again. Usually this one more reboot is needed

if same, call the number I sent you and ask for porting status update

Re: SIM

BKNS27 — Sat, 09 Nov 2024 22:18:28 GMT

@CJG

Yhe old SIM will continue to work for about 90 minutes until porting is completed. Once completed, the old SIM will stop working then power off your phone and switch to the PM SIM and power back on.

Re: SIM

CJG — Sat, 09 Nov 2024 22:22:59 GMT

I'm on hold now to call centre. I was supposed to get a SMS to advise of a PIN and to insert new SIM, neither of which I got or am able to get. Will see what CS says. Thanks!

Re: SIM

Handy1 — Sat, 09 Nov 2024 22:32:09 GMT

@CJG It says that but never happens that way , the activation steps are a bit confusing , but you confirmed that you replied YES so you did everything right . And the fact your old providers SIM card stopped working is the indication that the ports complete . You just need to test the PM SIM card now and then be able to log into your PM account to confirm full access . I wrote a thread in this back when the app first came out . Will find it in second and share it with you . But I think your all set just test the PM SIM card and reboot device . And as I said earlier test talk text and data both incoming and outgoing calls most importantly

adding here you go @CJG

When to

Put SIM card in

Some activation steps are backwards - Community

Re: SIM

CJG — Sat, 09 Nov 2024 22:38:55 GMT

Thank you - felt I was in over my head. Got it all sorted thanks to you and everyone here. Was still on hold and finally hung up as inserting the new SIM worked. Thanks everyone!

Re: SIM

computergeek541 — Sat, 25 Jan 2025 13:35:30 GMT

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