topic Re: How update to another plan in Get Support

How update to another plan

Immune — Sat, 02 Nov 2024 15:44:34 GMT

Have selected the $20 3GB plan that appeared on my account. I initially selected the change on renewal option but not wish to update to this plan immediately and not wait until the renewal date.

I can’t seem to find an option to do this . I have messaged CS and waiting for response.

Re: How update to another plan

Dunkman — Sat, 02 Nov 2024 15:55:34 GMT

@Immune

You should be able to cancel your plan change.

Then choose the $20 3G plan option again and this time, change immediately. Note: Public mobile will not pro-rate plans. You will lose whatever is remaining in your present plan.

Re: How update to another plan

Immune — Sat, 02 Nov 2024 16:01:24 GMT

I looked into what you suggested but when I do that the $20 plan option is no longer available.

Re: How update to another plan

Dunkman — Sat, 02 Nov 2024 16:03:57 GMT

@Immune

@Immune wrote:
I looked into what you suggested but when I do that the $20 plan option is no longer available.

Then you may need to wait for CSA response.

Re: How update to another plan

Immune — Sat, 09 Nov 2024 16:00:14 GMT

There is nothing CS can do- since it’s gone it’s gone .

Re: How update to another plan

hTideGnow — Sat, 09 Nov 2024 16:35:44 GMT

hi @Immune ask CS Agent to escalate and check your account activities. They should be able to traxk4

and a lesson for next time, always take and keep screenshot just in case