topic Email reset in Get Support

Email reset

Blakey2 — Sat, 09 Nov 2024 11:35:58 GMT

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer.

Re: Email reset

hTideGnow — Sat, 09 Nov 2024 11:47:34 GMT

hi @Blakey2

something not right, ask support agent to help to reset the email address

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email reset

eddieO — Sat, 09 Nov 2024 12:41:21 GMT

@Blakey2 have you been trying to access your account through a web browser? If so, try clearing the browser's cache or signing in incognito, or you could try using another browser. Another option would be trying to sign into your account through the Public Mobile app. If none of these suggestions help contact customer support using the link @hTideGnow has shared already