topic Re: PUK code in Get Support

PUK code

coopball2 — Tue, 16 Apr 2024 20:03:21 GMT

I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be doing?

Re: PUK code

softech — Tue, 16 Apr 2024 20:04:23 GMT

@coopball2

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK code

hTideGnow — Tue, 16 Apr 2024 20:05:51 GMT

hi @coopball2 what phone is that?? where you hit it from?? if it has never been used on PM network nor Koodo and Telus, it is likely a carrier lock and you need to get the code from the carrier you got the phone from originally

Re: PUK code

coopball2 — Tue, 16 Apr 2024 20:07:29 GMT

This is the message that I keep receiving. I have messaged a moderator but I haven’t heard anything back for 30 mins now.

Re: PUK code

coopball2 — Tue, 16 Apr 2024 20:09:42 GMT

I am on an Iphone. I outright bought this phone many years ago. I have used Bell for the last 4 years but have been a public customer in the past as well.

Re: PUK code

hTideGnow — Tue, 16 Apr 2024 20:11:34 GMT

hi @coopball2

CS agent can give you the unlock PUK. Please check community inbox for reply.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Message them again if over 4 hours and still nothing

Re: PUK code

coopball2 — Tue, 16 Apr 2024 20:14:03 GMT

Yes I have been in contact with them.

What should I do?

coopball2 — Tue, 16 Apr 2024 20:37:14 GMT

Re: What should I do?

fixin1 — Tue, 16 Apr 2024 21:37:17 GMT

@coopball2 - Finish setup (Port number) then go to activation email and scan eSIM QR code.

Email:

And do this on the iPhone

1. Go to settings
2. Go to Cellular
3. Check if eSIM is installed, if so:
If it is installed: Just wait for the eSIM to connect to Public Mobile Network or enable it if disabled
If it isn't installed, please go to step 4

4. Go to "Add eSIM"

5. Scan as QR code

6. Scan it:

Or alternatively use the Camera app or Code Scanner app to activate, it will look like this:

If you experience this error, please contact CS_Agent for help:

Contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: What should I do?

coopball2 — Tue, 16 Apr 2024 21:51:56 GMT

Thank you so much. Apparently all I needed was a PUK code and I was able to get it from the moderator.

Re: What should I do?

fixin1 — Tue, 16 Apr 2024 22:28:05 GMT

@coopball2 - Nice to hear that it worked!

Re: PUK code

sherazblogger — Sat, 09 Nov 2024 06:42:39 GMT

You can get smooth data py using the Puk code. You can get the Puk code of your sim in several ways. The Puk code is available on the sim packing, sim card app website, and sim card helpline. The Puk code is the only way to get a smooth data connection.

Re: PUK code

computergeek541 — Sat, 09 Nov 2024 08:49:12 GMT

@sherazblogger wrote:
You can get smooth data py using the Puk code. You can get the Puk code of your sim in several ways. The Puk code is available on the sim packing, sim card app website, and sim card helpline. The Puk code is the only way to get a smooth data connection.

Sorry, but the above isn't true. There is no PUK provided on the SIM card's packaging. I don't know of any carrier in Canada that has ever done that. I'm aware that several internet search results do make mention of that, but in the case of Public Mobile, it's not true. In addition, Public Mobile does not have a help line. As for the PUK, that is unrelated to having a smooth data connection.