topic Slow data in Get Support

Slow data

Princes1n2 — Fri, 08 Nov 2024 20:06:13 GMT

Wondering why the Internet through public mobile is sio slow, it is always booting me out of what I am Doing, it drives me crazy

Re: Slow data

Handy1 — Fri, 08 Nov 2024 20:14:28 GMT

@Princes1n2 Try phone set to 4G/LTE or 5G and see if it helps can also try to reboot the phone or reset networks settings and test again in different areas

Re: Slow data

AK32 — Fri, 08 Nov 2024 20:17:02 GMT

what does it boot you out of? I personally havent had any issues with data, but i dont use much often.
have you tried on another device to rule out maybe it is the device having issues?
you can test this by googling "speed test" and seeing what internet speed you have while on data, and try it again with another device.
If it is the device, you may be able to clean it up by resetting network settings, clearing some storage space, and a weekly power off/on of the device is always helpful.
If its not the device, perhaps you're not located near a Telus tower which is limiting the speed.

Re: Slow data

eddieO — Fri, 08 Nov 2024 20:18:26 GMT

@Princes1n2, a lot of it could do with how strong a signal you are getting. Are you finding this happens anywhere you are located or is there a specific location that is causing more trouble? Are you finding your network is dropping from 5G down to 3G? Do you have a speed test app installed and are you able to get some numbers for comparison?