topic Re: SMS not working in Get Support

SMS not working

Gksp — Fri, 08 Nov 2024 18:44:24 GMT

Hi,

I changed my carrier to public mobile. it’s been almost two months but my sms is not working I am not getting any messages in my phone.

Re: SMS not working

Handy1 — Fri, 08 Nov 2024 18:45:26 GMT

@Gksp Did you try reseting network settings ?

Re: SMS not working

eddieO — Fri, 08 Nov 2024 18:51:56 GMT

@Gksp are you able to send out text messages? Are you able to call out and receive calls? This will help us determine if your number porting did not complete properly. When you requested the transfer, did you receive a text message from your old carrier and reply Yes within 90 minutes to confirm you wanted to transfer?

You should try sending a private message to customer support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SMS not working

hTideGnow — Fri, 08 Nov 2024 18:50:49 GMT

hi @Gksp reboot phone first, and Reset All Networks

and are you using iPhone or Android?

If iPhone, check if phone number is correct on the iMessage settings

if Android, try uninstall and reinstall the message app. Use Google Message as it is the best

Re: SMS not working

AK32 — Fri, 08 Nov 2024 18:52:46 GMT

are other functions working like phone calls and data?
to troubleshoot first try restarting your device, then resetting network settings, if that fails you can contact a support agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437