topic Re: SIM card number differs from Current Phone Number. in Get Support

SIM card number differs from Current Phone Number.

Sgibson411 — Fri, 08 Nov 2024 18:24:45 GMT

My SIM card number on my phone differs from my Current Phone Number. I was able to able to change my Ever Safe number to the Current Phone Number, but am unable to change my SIM card number. Is there a way to?

Re: SIM card number differs from Current Phone Number.

hTideGnow — Fri, 08 Nov 2024 18:26:44 GMT

hi @Sgibson411 why and how your sim card number is different? did you just got a new replacement sim? you need to go to profile page to update

or ask support to sort out:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card number differs from Current Phone Number.

Handy1 — Fri, 08 Nov 2024 18:28:45 GMT

@Sgibson411 are you replacing the SIM card with brand new PM SIM card ? If so log into your account profile page and sim swap the number like this

SIM SWAPPING profile tabs

Re: SIM card number differs from Current Phone Number.

eddieO — Fri, 08 Nov 2024 18:30:09 GMT

@Sgibson411 if your services are working fine you should not be changing any SIM numbers. If you are replacing because you existing SIM card is damaged then you should be able to update the new SIM number in your PM app by going into the "Account" tab, then go to "Change your SIM card"