topic Regarding payment in Get Support

Regarding payment

sudhirmool123 — Fri, 08 Nov 2024 18:07:07 GMT

My friend changed the subscription for plan effective immediately. His old plan was renewed just few days back. How will he get back the credit?

Re: Regarding payment

Handy1 — Fri, 08 Nov 2024 18:09:24 GMT

@sudhirmool123 Sorry PM is pre paid service and no refunds ./Pro rating. And Why it’s advised to use the change plan on renewal option and not immediately or you lose money on your current cycle

Change plan in 3 easy clicks

Re: Regarding payment

hTideGnow — Fri, 08 Nov 2024 18:09:21 GMT

hi @sudhirmool123 PM is Prepaid carrier and usually do not provide refunds

If he used Change Now option , then that was the correct way of chsnf5amd no refund with the unused days

but you can try asking PM agent and hope they can do something

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Regarding payment

AK32 — Fri, 08 Nov 2024 18:13:24 GMT

Hey there, it is usually advised to change plans on renewal dates so that you dont waste any unused amount. You can ask a public mobile customer service agent to give you a refund for the unused amount but they may or may not depending on their discretion. But it doesnt hurt to ask, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Regarding payment

sudhirmool123 — Fri, 08 Nov 2024 18:14:24 GMT

Where does it mention that it won't be refunded. Any way to contact them?

Re: Regarding payment

hTideGnow — Fri, 08 Nov 2024 18:22:58 GMT

hi @sudhirmool123 you can try asking agent as I mentioned above

but that was why there are Change on Renewal and Change Now option. Usually we ask people to use Change on Renewal

But, don't give up, ask support. Usually if they change wrong in Day 1 , support will hel, but it is hard to tell in your friend's case

Re: Regarding payment

Handy1 — Fri, 08 Nov 2024 18:30:02 GMT

@hTideGnow Why double down you know the answer or this is attempt at false hope and excepted solution

here @sudhirmool123

Says no refund before you pay for immediate plan change . Sorry not trying to be mean but give you accurate info

Re: Regarding payment

hTideGnow — Fri, 08 Nov 2024 18:45:47 GMT

hi @Handy1 no false hope. I don't give wrong info

There were couple customers Change Now on Day 1 of the new cycle and support able to help. Support reverse the change and funds and let them stay with old plan

I did mention that since OP's friend was couple days in already and support might not be able to help and just encourage him to ask. So no false hope here but just laying out facts and sharing experiences

Re: Regarding payment

sudhirmool123 — Fri, 08 Nov 2024 18:57:24 GMT

Thank you everyone. My friend said they are providing credit or refund. My friend opted for credit. so all good.

Re: Regarding payment

hTideGnow — Fri, 08 Nov 2024 19:00:32 GMT

hi @sudhirmool123 thanks for confirming and glad I didn't give you false hope

Credit is a smart choice as refund could take long to receive