topic Re: Set-up incomplete, not able to received 6 digit code in Get Support

Set-up incomplete, not able to received 6 digit code

Hammerstein — Fri, 08 Nov 2024 00:47:10 GMT

I recently switch to Public Mobile. I followed all the steps activating the new account. I am not able to received the 6 digit code via SMS to confirm my ID.

Re: Set-up incomplete, not able to received 6 digit code

Chalupa_Batman — Fri, 08 Nov 2024 00:58:28 GMT

@Hammerstein wrote:
I recently switch to Public Mobile. I followed all the steps activating the new account. I am not able to received the 6 digit code via SMS to confirm my ID.

There should be an option there to say... Didn't Get Code? If the option is there, choose send to email. If it's not there, please create a ticket

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Set-up incomplete, not able to received 6 digit code

BKNS27 — Fri, 08 Nov 2024 02:00:55 GMT

@Hammerstein

If you ported your number over from another carrier. Keep the old SIM in your phone to get the 2FA code.

The old SIM will continue to work for about 2 hours then your phone will show SOS and porting is completed. Power off your phone and switch to the PM SIM and power up the phone.

Re: Set-up incomplete, not able to received 6 digit code

computergeek541 — Fri, 08 Nov 2024 03:43:39 GMT

@BKNS27 wrote:
@Hammerstein
If you ported your number over from another carrier. Keep the old SIM in your phone to get the 2FA code.
The old SIM will continue to work for about 2 hours then your phone will show SOS and porting is completed. Power off your phone and switch to the PM SIM and power up the phone.

It may very well be the Public Mobile SIM card that needs to be installed to get the Public Mobile self serve account 2FA code. This is because text messages originating from within Telus get sent to the Public Mobile serfvice, and that starts happening whether or not number porting has completed.