topic Re: If I transfer service for one device from a family plan... in Get Support

If I transfer service for one device from a family plan...

handlewithcare — Sat, 09 Nov 2024 19:50:02 GMT

Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my previous service provider". Is this going to cause issues for other people still on my current plan who intend to stick with it, or will they lose access? Thanks!

Re: If I transfer service for one device from a family plan...

hTideGnow — Thu, 07 Nov 2024 22:42:00 GMT

HI @handlewithcare

no worries, your account with the other carrier will only be cancelled if there is no more service. In your case, it won't close that account as there are still other lines there. I have gone through this for my friend just last month.

Re: If I transfer service for one device from a family plan...

handlewithcare — Thu, 07 Nov 2024 22:42:10 GMT

Thank you!

Re: If I transfer service for one device from a family plan...

hairbag1 — Thu, 07 Nov 2024 22:48:20 GMT

@handlewithcare

y~~es, it will affect the others negatively. You should take a new number when you activate your new PM accoun~~t.

My mistake...I "assumed" your old account would deactivate due to you porting away from old provider.

Re: If I transfer service for one device from a family plan...

Handy1 — Thu, 07 Nov 2024 22:44:34 GMT

@handlewithcare It will just cancel the number your porting over off your old account

it won’t cancel the whole account with the other numbers on it . Just the one number you port over to public mobile

and remember to just use old-providers account number and ignore the IMEI it’s not needed leaving old providers sim in the phone to reply YES to the confirmation text to port that’s. It . Once the old providers sim stops working . Put the PM SIM card in the phone and reboot the device

Re: If I transfer service for one device from a family plan...

hTideGnow — Thu, 07 Nov 2024 22:44:55 GMT

@hairbag1 wrote:
@handlewithcare
yes, it will affect the others negatively. You should take a new number when you activate your new PM account.

HI @hairbag1

it won't affect the old carrier account, OP can port without affecting that account. As long as the old carrier has other service, it won't close that account