topic Re: Roaming not working for phone calls in Get Support

Roaming not working for phone calls

Stanleb — Thu, 07 Nov 2024 20:28:31 GMT

I have a Canada/US plan and currently I am in the US. I have my data and can access the Internet and I can send and receive texts ok. But I cannot send or receive phone calls. Its trying to connect to AT&T but drops the call immediately when I try to make a call. I recieved a message from Public Mobile saying I need a Roaming package. But I shouldn't with a Canada/US plan. Can anyone help please?

Re: Roaming not working for phone calls

Handy1 — Thu, 07 Nov 2024 20:30:40 GMT

@Stanleb What phone you have ? If it’s not on the PM voLTE white list you won’t be able to make calls

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Roaming not working for phone calls

hTideGnow — Thu, 07 Nov 2024 20:31:05 GMT

hi @Stanleb

what phone you have? Maybe a VoLTE problem. Only selected phone can use VoLTE and can receive calls in US without problem.

Try to connect to T-Mobile and chnage the network mode to 2G and test again

Re: Roaming not working for phone calls

Phil_Adelphus — Thu, 07 Nov 2024 20:37:00 GMT

@Stanleb No you don't need a roaming package if you have a Canada-US plan, that message is automatic for everyone and can be ignored. It sounds more like a VoLTE (Voice over LTE) problem as already mentioned, because a non-VoLTE phone needs to drop to a 3G network for voice calls but the US shut down their 3G in 2022. For an alternative, since data is working, you could download a voip app like Fongo or TextNow to make phone calls while you're in the US.

Re: Roaming not working for phone calls

Stanleb — Thu, 07 Nov 2024 20:51:51 GMT

We have Pixel 3a and they are not shown on the VoLTE list. So is there any workaround

Re: Roaming not working for phone calls

Handy1 — Thu, 07 Nov 2024 20:53:26 GMT

@Stanleb No sorry there’s no work around , if it’s not in the volLTE whitelist it won’t work for calls in the U.S. unfortunately .

Re: Roaming not working for phone calls

hTideGnow — Thu, 07 Nov 2024 20:57:07 GMT

HI @Stanleb

if you just need a workaround to make and receive calls from friend, download VoIP app TextNow. It will give you another 10 digits number you can use on the app

but if you are expecting calls and text on your current PM number, then it won't help

I guess time to upgrade your phone.