topic Customer Service in Get Support

Customer Service

JTTJ — Thu, 07 Nov 2024 19:47:58 GMT

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I can’t do anything on my account up until my payment. Everything was working perfectly fine now that I’ve paid. It seems like all the doors are blocked. I can’t even log into my account without an error message popping. I can’t even get a hold of customer service without the chat box giving me 1000s of problems.

Re: Customer Service

Handy1 — Thu, 07 Nov 2024 19:51:57 GMT

@JTTJ Are you using the app to activate ? Not website you need the app . If still same issues with app try reboot the phone first if still no luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Service

hTideGnow — Thu, 07 Nov 2024 19:51:23 GMT

hi @JTTJ you were using the app when you activate?

did you get to the phone number step and the last step to complete the activation ?

of you have used the app and still have problems, please message support agent and they will sort this out quickly

7https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437