topic Re: 90 days plan in Get Support

90 days plan

Zulfi — Thu, 07 Nov 2024 15:21:03 GMT

When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included.

Handy1 — Thu, 07 Nov 2024 15:47:28 GMT

@Zulfi Check if it shows the mins in your add on section main page of your account ( overview) page

Adding @Zulfi check your payment page see if it mentions it there or if you go change subscription it should say in your “current plan” description

hTideGnow — Thu, 07 Nov 2024 15:40:02 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437