topic Authentication code goes to wrong phone number in Get Support

Authentication code goes to wrong phone number

hsrussel — Thu, 07 Nov 2024 14:58:06 GMT

The authentication codes are going to a previous phone number, not the number I have now. How can this be corrected?

Regards

Hasnat

Re: Authentication code goes to wrong phone number

Handy1 — Thu, 07 Nov 2024 15:00:25 GMT

@hsrussel Do you see option says “ didn’t get code “ tap it and you should get option to send code by email and update your number in your profile page manage ever safe ID

but if you cannot log into bet support to help fix for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Authentication code goes to wrong phone number

Phil_Adelphus — Thu, 07 Nov 2024 15:01:13 GMT

@hsrussel Log in to your account by selecting "didn't get the code" which should give you the email option. Once you are logged in go to your Eversafe profile and edit the phone number there to change it to your current one.

Re: Authentication code goes to wrong phone number

Rastin — Thu, 07 Nov 2024 15:01:16 GMT

Under where you enter the code you should see did not get code. Click on it and you can have the code sent to your email

Re: Authentication code goes to wrong phone number

hsrussel — Thu, 07 Nov 2024 16:14:44 GMT

Thank you. I am doing that but that does not solve the real issue.

Re: Authentication code goes to wrong phone number

hsrussel — Thu, 07 Nov 2024 16:18:19 GMT

Thanks changing Eversafe ID worked

Re: Authentication code goes to wrong phone number

hsrussel — Thu, 07 Nov 2024 16:18:31 GMT

Thanks changing Eversafe ID worked.