topic Re: No network connection in Get Support

No network connection

CheekyKID — Thu, 07 Nov 2024 12:03:27 GMT

Hi all,

How are you doing? I have a Galaxy S9 I bot in June of 2019. I am with public mobile and have been having problems with no network connection. I am on oxygen thrapy and need it to live, I need a phone that is relaible.

Is this my phone of the carrier?

Thank you

Re: No network connection

Handy1 — Thu, 07 Nov 2024 12:14:08 GMT

@CheekyKID Can you test the SIM card in another phone to try . Help narrow down if it’s your phone / setting or account issue

also can log into your account and confirm if it’s active or suspended

also check

Outage map in your area:

https://istheservicedowncanada.com/

If active and no outage and reboot device or reset network setting don’t work . And same result testing sim in different phone

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network connection

Neil11 — Thu, 07 Nov 2024 13:05:32 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network connection

BKNS27 — Thu, 07 Nov 2024 15:12:47 GMT

@CheekyKID

Reset the Network Settings on your Samsung S9.

Go to Setting>General Management>Reset>Reset Network Settings. See if that helps.