topic Re: plans in Get Support

Re: activation

James161722 — Mon, 28 Oct 2024 17:14:53 GMT

Need help I have account and someone stolled my phone and now my account is terminated. But looking to get a new account. Anyone can help

Re: activation

hTideGnow — Mon, 28 Oct 2024 17:23:45 GMT

HI @James161722

generally you would need to get a new sim card first

then don't "activate" a new account if you want to keep the phone number. Ask PM support agent to help (Even you think the account is terminated, support might be able to do something) . Just message them and explain the situation and give them the new sim card

Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and for sim card, Buy a PM physical sim card form Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Re: activation

Handy1 — Mon, 28 Oct 2024 17:26:17 GMT

@James161722 to start you need to get new SIM card you can then ask support to sim swap it for you to keep your old phone number and plan , but if the account has been suspended more then 90 days the account is closed and number gone .so if you didn’t have any friend refferals and don’t care about number , just use new email and create new account and you can pick one of the better new activation only plans that existing customers cannot get .fastest way to get new SIM card would be from Telus /koodo store or order one from Amazon $4.99 there right now

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plans

James161722 — Wed, 30 Oct 2024 03:21:09 GMT

so I'm new to public mobile activated today. So far really awesome Network runs off of Telus. Very happy with my purchase but I have the $30 plan which is 20 gigs Canada and us. Does that mean that I can roam in the United States as well and use my device like I can in Canada?

Re: plans

hTideGnow — Wed, 30 Oct 2024 03:22:51 GMT

HI @James161722

if you have the Canada-US plan, then yes, you can use voice, data and text in US like you are in Canada. Just need to make sure Roaming data is turned on, and you need to connect to T-Mobile or AT&T or Verizon network to use the service in US. Enjoy

Re: plans

James161722 — Wed, 30 Oct 2024 03:25:37 GMT

Yes I think my plan is the 30 for 20 gig Canada and us plan

Re: plans

Handy1 — Wed, 30 Oct 2024 03:36:08 GMT

@James161722 Yes that plan has roaming built into it you can use it in both country’s to call to and from each country using talk text and data , remember to have data roaming turned on in phone settings while in the U.S. and best to set phone to 4G/LTE not 5G and make sure your connected to T mobile AT&T or Verizon . Only other thing to note is that if your phone is not on the PM voLTE whitelist you will have issues with voice in the U.S.

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: plans

hTideGnow — Wed, 30 Oct 2024 03:34:14 GMT

@James161722 wrote:
Yes I think my plan is the 30 for 20 gig Canada and us plan

HI @James161722

yes, the $30 for 20GB is a Canada-US plan and you use the service in US like you are in Canada

Re: plans

Chris_ — Wed, 30 Oct 2024 03:59:22 GMT

So if we don't have one of the phones in the VoLTE list (Certified VoLTE devices compatible with Public Mobile), our service won't work in the US?

Re: plans

Handy1 — Wed, 30 Oct 2024 04:00:35 GMT

@Chris_ Just voice calls will be issue text and data will still work fine

Re: plans

hTideGnow — Wed, 30 Oct 2024 04:01:21 GMT

HI @Chris_

only voice might not work, both data and text will still work

for voice, you might still be able to use T-Mobile's 2G network if you don't have a VoLTE whitelisted phone. But the T-Mobile 2G network is shutting down soon, so you might not be able to connected

but workaround is that you can use VoIP app like TextNow to make and receive phone calls on the app using another 10 digits number

Re: plans

Chris_ — Wed, 30 Oct 2024 04:08:15 GMT

So do all customers in the US have VoLTE phones than? Is that the only way Americans can use voice?

Re: plans

hTideGnow — Wed, 30 Oct 2024 04:10:08 GMT

HI @Chris_

Yes, for US customers for US carrier, they all need VoLTE phones

For us roaming in US, because Canada still has 3G voice, we are caught in between

Re: plans

Handy1 — Wed, 30 Oct 2024 04:11:26 GMT

@Chris_ Most phones are voLTE capable just not all carriers support its use . This becomes issue when 3G is shut down like it mostly is in the U.S. and why its issue if your carrier doesn’t support your phone . Here in Canada we can still get away with 3G plan but it’s set to end soon in next couple years and 3G will be shut down here too forcing people onto 4G plans or start supporting more phones with voLtE

Re: plans

Chris_ — Wed, 30 Oct 2024 04:14:34 GMT

Wow, amazing... There must be more VoLTE phones on the market than listed in that PM list than, yeah? That's quite limited.... Seems weird to think all Americans have one of such a limited selection of phones...

Re: plans

hTideGnow — Wed, 30 Oct 2024 04:18:13 GMT

@Chris_ wrote:
Wow, amazing... There must be more VoLTE phones on the market than listed in that PM list than, yeah? That's quite limited.... Seems weird to think all Americans have one of such a limited selection of phones...

Hi @Chris_

there are quiet many phones on the market with VoLTE

and iPhone is main stream in US

Re: plans

Chris_ — Wed, 30 Oct 2024 04:22:22 GMT

So there are more phones than just the ones on this list?

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: plans

Handy1 — Wed, 30 Oct 2024 04:24:01 GMT

@Chris_ Yes many more those are just the phones that public mobile supports

Re: plans

Chris_ — Wed, 30 Oct 2024 04:27:34 GMT

So for roaming in the States, it doesn't have to be one of those on the list? For in the States, could it be ANY VoLTE phone?

Re: plans

hTideGnow — Wed, 30 Oct 2024 04:30:12 GMT

HI @Chris_

what phone do you have?

for us with PM roaming in US, we must have one of the phone on the list to use VoLTE. Sorry,