topic Re: Phone number porting in Get Support

Re: SIM card

James161722 — Wed, 06 Nov 2024 18:01:03 GMT

So I ended up getting a new phone when I activated the account I had a pixel 8 but ended up misplacing that yesterday ended up just going down to my local telestore and just buying a cheap prepaid phone which is the Moto g play 2024 after buying so a realized that it didn't have Ethan compatibility but wondering if there's a possibility of using the same account that are currently have with a Telus SIM card as I have a blank tell a SIM card but wondering if that would work as a public mobile

Re: SIM card

Handy1 — Wed, 06 Nov 2024 18:04:40 GMT

@James161722 No you need a new public mobile SIM card , you can buy at Telus /koodo store or order one from Amazon and go into your account profile page and sim swap the number like this

SIM SWAPPING profile tabs

To keep same phone number and plan , can do this on the app also

Re: Phone number porting

James161722 — Thu, 07 Nov 2024 05:19:31 GMT

I'm currently with public mobile but my pixel 8 that had the esim on it broke. So I bought a cheap phone. There is no place to buy a SIM here. So I activated with Telus anyway of porting my number from public to Telus with out the confirmation text ?

Re: Phone number porting

computergeek541 — Thu, 07 Nov 2024 05:29:32 GMT

@James161722 wrote:
I'm currently with public mobile but my pixel 8 that had the esim on it broke. So I bought a cheap phone. There is no place to buy a SIM here. So I activated with Telus anyway of porting my number from public to Telus with out the confirmation text ?

Sure, but you'll have to contact a Public Mobile customer support agent. You will need to use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

When it asks you to present a 2FA verification code, please use the resend code/didn't get code button to direct a new code to your registered e-mail address.