topic Re: Rewards page has wrong person/account in Get Support

Rewards page has wrong person/account

PercyQ — Wed, 06 Nov 2024 23:40:41 GMT

When I go to my rewards page, the wrong name is at the top. I don't think it is showing my rewards. How do i get help with this.

Re: Rewards page has wrong person/account

hTideGnow — Wed, 06 Nov 2024 23:42:58 GMT

hi @PercyQ

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Reward to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards page has wrong person/account

Sansan — Wed, 06 Nov 2024 23:43:51 GMT

Clear Cache and try again https://myrewards.publicmobile.ca/

Re: Rewards page has wrong person/account

Handy1 — Wed, 06 Nov 2024 23:47:15 GMT

@PercyQ If you have more then one account try only using the phone associated with the specific account is best or you need to open new web browser window and try again incognito mode /private mode or use the app instead if you haven’t already . Even with all of using same device you should clear app cache when accessing your second account or uninstalling the app and re install each time if you use same device to manage all accounts

Re: Rewards page has wrong person/account

Meow — Wed, 06 Nov 2024 23:50:57 GMT

Highly unlikely.

You most likely have multiple accounts you take care of so unless you log off multiple times (yes, you have to do that) PM site might show previous log in.

Or somebody hacked your account 🙂