topic Re: New payment information in Get Support

New payment information

PercyQ — Wed, 06 Nov 2024 23:26:51 GMT

Trying to update payment information and the only box I can enter anything into is the postal code box. Cannot enter any other information into the form? Any ideas?

Re: New payment information

Handy1 — Wed, 06 Nov 2024 23:28:22 GMT

@PercyQ

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: New payment information

hTideGnow — Wed, 06 Nov 2024 23:28:57 GMT

hi @PercyQ

try again using Incognito/private/secret mode on your browser to login My Account

Go to Payment, Manage Subscription, update Card Information to update

if same, try another browser on another device

if same and not ina hurry, try again in 24 hour