topic Re: Problems with getting help in Get Support

Problems with getting help

Glo11 — Thu, 07 Nov 2024 00:01:27 GMT

I am trying to activate my husband phone and my phone up with public mobility. I was going to do it on one account. So when trying to set my card up I put in another SIM card number but it over wrote my husbands phone as well. So I set up an account just for him but now when I use the original SIM card number in his account, it tells me that it is invalid. I need this SIM number reactivated. Can anyone help me. Or can someone tell me how to get actual customer service.

Re: Problems with getting help

Sansan — Wed, 06 Nov 2024 23:21:29 GMT

Oh, no your going to need Public Mobile assistance.

One account, one email for each. Must be separate.

He needs different email.

Use the link to message agents and describe the situation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems with getting help

hTideGnow — Wed, 06 Nov 2024 23:26:12 GMT

hi @Glo11 look like you messed up your account

please remember PM is one email for one account. You need a second email to create a new account

Support agent would be able to help. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems with getting help

Handy1 — Wed, 06 Nov 2024 23:27:45 GMT

@Glo11 Only support can help you now , it’s best to activate each account in its own phone on the PM app with its own email

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems with getting help

computergeek541 — Fri, 08 Nov 2024 21:48:14 GMT