topic Re: Two charges in Get Support

Two charges

PrairieLeslie — Thu, 07 Nov 2024 00:12:40 GMT

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.

Re: Two charges

hTideGnow — Wed, 06 Nov 2024 22:36:40 GMT

HI @PrairieLeslie

so, the charge earlier than the typical one has a different amount?

I think you need PM support to confirm.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Two charges

Handy1 — Wed, 06 Nov 2024 22:39:15 GMT

@PrairieLeslie If both charges are posted and then offence isn’t sitting in your accounts available funds

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Two charges

PrairieLeslie — Wed, 06 Nov 2024 22:39:36 GMT

the earlier charge has the same amount

Re: Two charges

hTideGnow — Wed, 06 Nov 2024 22:46:32 GMT

hi @PrairieLeslie are the 2 charges on Oct 1 and Oct 31st ?

if they are not, if the w charges are within less than 30 days , ask support to check