topic Re: No contact number in Get Support

No contact number

Kei2 — Thu, 07 Nov 2024 00:16:18 GMT

Good evening,

I just purchased a new phone, and it's currently without a telephone number. Do you offer a regional telephone number after I've purchased my preferred plan? If so, is it available for the eSim option?

Thank you.

Re: No contact number

hTideGnow — Wed, 06 Nov 2024 21:41:04 GMT

HI @Kei2

are you an existing customer? if you are, pop the sim card to the new phone and it will work

if you are new customer, simply download PM app and subsribe. You will get the payment step, then after payment, you will be ask to pick a new number or port an existing number from another carrier

yes, esim option is available

Re: No contact number

Handy1 — Wed, 06 Nov 2024 21:46:29 GMT

@Kei2 You just need to download the PM app to activate you will have option to choose eSIM or physical sim . After you make payment on step 6 you will have option to choose new PM phone number or port number over from another carrier

Re: No contact number

BKNS27 — Thu, 07 Nov 2024 02:08:39 GMT

@Kei2

Just follow these steps for service on PM:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.