topic Re: Voicemail Notifications Not Arriving in Get Support

Voicemail Notifications Not Arriving

sdt1 — Tue, 04 Jan 2022 21:16:00 GMT

Scenario: I miss a call, and the caller leaves a voice message. The phone never receives notification that a voice message is waiting (reel-to-reel icon in Android notification bar), but if I call into voicemail directly, the voice message is there and marked "new". This started happening this week. Anyone else having this trouble?

Re: Voicemail Notifications Not Arriving

NDesai — Fri, 11 May 2018 01:54:38 GMT

Just tested this and it works fine for me. It could be a phone/software issue.

Re: Voicemail Notifications Not Arriving

brent_liza — Fri, 11 May 2018 02:49:50 GMT

Try restarting your phone. If this doesn’t work then try tapping settings then apps or application manager. The select all or the three circles on top if you have. Then scroll to phone and clear data. Then scroll to voicemail and do the same. Try this twice restart phone phone. Let us know if it works.

Re: Voicemail Notifications Not Arriving

sdt1 — Fri, 11 May 2018 03:11:10 GMT

@brent_liza wrote:
Try restarting your phone. If this doesn’t work then try tapping settings then apps or application manager. The select all or the three circles on top if you have. Then scroll to phone and clear data. Then scroll to voicemail and do the same. Try this twice restart phone phone. Let us know if it works.

Thanks @brent_liza! Worked like a charm. Wonder why this happened, but it was definitely my phone. Followed your directions to go to Settings > Apps > (three vertical dots) > System Apps > Phone, then Clear Data/Cache. Restarted the phone and then made call to my cell from another line and left a test voice message. Voila, immediately thereafter appeared the reel-to-reel icon in the notification bar! Cheers.

Re: Voicemail Notifications Not Arriving

brent_liza — Fri, 11 May 2018 03:16:23 GMT

Awesome glad it worked and were able to get it fixed in under an hour 🙂 sometimes changing a theme on the device can cause it or new wallpapers. Sometimes the memory in the back end needs cleared kind of like a computer.

Re: Voicemail Notifications Not Arriving

brent_liza — Fri, 11 May 2018 03:17:40 GMT

@sdt1 Glad it worked. Cheers!

Re: Voicemail Notifications Not Arriving

will13am — Fri, 11 May 2018 04:06:59 GMT

The phone apk must have crashed and clearing the cache and restarting fixed the problem.

Re: Voicemail Notifications Not Arriving

sdt1 — Fri, 11 May 2018 05:25:55 GMT

@will13am wrote:
The phone apk must have crashed and clearing the cache and restarting fixed the problem.

Thanks @will13am. I'm not sure if the APK crashed, as the phone app itself was working fine to make/receive calls, despite not receiving the voicemail notifications. I think that @brent_liza was on to something regarding a wallpaper change, as I recently set the Zedge app to auto-change my wallpaper daily. Cheers.