topic Switch subscription plan before porting number in Get Support

Switch subscription plan before porting number

Lu613 — Wed, 06 Nov 2024 04:23:48 GMT

Hi,

I paid 20G 4G subscription today, but I haven't started the number porting process yet.

Can I cancel current subscription and switch to 5G plan? I don't see any option, as I don't have a number with Public Mobile yet.

Thanks.

Re: Switch subscription plan before porting number

hairbag1 — Wed, 06 Nov 2024 04:36:05 GMT

@Lu613

use this link to message Customer Support with your question. Let them know your account number, name on account, and PM pin number...if you've set one up yet.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437