topic No response from support in Get Support

No response from support

Sylvain17 — Wed, 06 Nov 2024 02:52:55 GMT

I have gotten no message back from support

Re: No response from support

Handy1 — Wed, 06 Nov 2024 02:34:52 GMT

@Sylvain17 They usually reply in 1-2 hours sometimes longer , but If you have already submit a ticket with support , you need to keep an eye on your community inbox for their reply

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No response from support

BKNS27 — Wed, 06 Nov 2024 03:57:05 GMT

@Sylvain17

Staff hours is from 9:00am to 10:00pm EST.

Depending on how busy they are. They may take up to 4 hours to message you back within their work hours.

Re: No response from support

Terry-Remington — Wed, 06 Nov 2024 18:42:07 GMT

My experience is that they usually respond within an hour or two.

But always within 24 hours. Did you have a pressing issue to resolve?