topic Re: Cannot connect to internet in Get Support

Cannot connect to internet

Woolffr — Wed, 06 Nov 2024 02:28:08 GMT

Cannot connect to internet. Have restarted phone but made no difference

Handy1 — Wed, 06 Nov 2024 01:10:05 GMT

@Woolffr And you have cell data turned on in phone settings ?
can try the phone set to 4G/LTE or 5G and test

also can you try the SIM card in another phone and test ?

hairbag1 — Wed, 06 Nov 2024 01:20:25 GMT

most regular plans have limited data per 30 days...perhaps you've limited out until next regular plan renewal ?

BKNS27 — Wed, 06 Nov 2024 01:31:37 GMT

If it shows that you still have data in your account. Reset the Network settings on your phone. This should take care of it.

computergeek541 — Wed, 06 Nov 2024 02:29:55 GMT

@Woolffr wrote:
Cannot connect to internet. Have restarted phone but made no difference

Was the mobile data working before? If it wasn't, this is very likely to be an APN settings issue. Please start here to compare setttings: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone