topic Re: Account delete in Get Support

Account delete

Suj — Tue, 05 Nov 2024 23:55:14 GMT

Hello, I have transferred my number to another provider now, and I would like to close/delete my account. I have logged in after more than 3 months, and it is still there. How do I close/delete a public mobile account? Some of my sensitive information has been compromised, and I would like to delete all the accounts I no longer use.

Thanks

Re: Account delete

hTideGnow — Wed, 06 Nov 2024 00:00:04 GMT

hi @Suj you sure your number was transferred to the new carrier? Are you receiving inbound calls on your new carrier's sim?

Usually after a successful transfer, account is closed. You case sounds like the port was not done properly and number was not transferred to the new carrier and hence PM account was not closed

But please check with PM support directly and ask them to confirm. You can send them a message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account delete

Handy1 — Wed, 06 Nov 2024 00:06:27 GMT

@Suj If you can’t log into your account it’s mostly likely because it closed form you porting the number out , but you can confirm with support and ask them to to remove the credit card on file right away

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account delete

Suj — Wed, 06 Nov 2024 00:06:42 GMT

Hello,

i appreciate the insight but my number was transferred to the new carrier months ago as i have been using it for more than 3 months. I have been victim of identity theft so im looking into all my accounts and thats when i realized this account is open. I no longer have subscription with PM but i can access this account. I would like to close/delete the account so no one else try to access it as some of my sensitive information has been compromised. I no longer need any of the service so this account needs to go. Just concern with identity theft.

Re: Account delete

Suj — Wed, 06 Nov 2024 00:07:53 GMT

I can log into my account thats why i am concern. and help team hasnt been very helpful hence i moved to a different provider.

Re: Account delete

hTideGnow — Wed, 06 Nov 2024 00:08:09 GMT

hi @Suj we are just customers like you here

so, simply message support by direct message as mentioned above

Re: Account delete

Handy1 — Wed, 06 Nov 2024 00:09:08 GMT

@Suj If you can log into turn off auto subscribe

Turn auto subscribe off/on

Re: Account delete

Suj — Wed, 06 Nov 2024 00:14:18 GMT

I have already direct message them, hopefully they can provide a solution.

Re: Account delete

Suj — Wed, 06 Nov 2024 00:15:58 GMT

i no longer have subscription, i haven't paid anything since i transferred to a different provider but i just want my account to be deleted/closed so it is not available for any access at all. Just concern with identity theft atm.