topic Re: freeze subscription in Get Support

freeze subscription

Leefaecd33 — Sat, 09 Nov 2024 19:51:37 GMT

Hi guys,

I am not in Canada anymore (comming back in one year) so I would like to freeze my subscrition to be able to not pay but to keep my phone number. Is it possible to do that ? And if the answer is yes, how?

Re: freeze subscription

Handy1 — Tue, 05 Nov 2024 16:40:48 GMT

@Leefaecd33 You can turn off auto subscribe and the plan won’t renew on your renewal date, pay attention to that date as the account can only stay suspended for 90 days and longer then that the account will close so in the 85-87 day after your renewal date make manual payment and resume service for 30 days and turn off auto subscribe again and you can rinse and repeat this process for long as you need to and only pay for your plan 4x a year and not 12 x a year and keep your same phone number and plan

Turn auto subscribe off/on

Re: freeze subscription

Yummy — Tue, 05 Nov 2024 17:24:59 GMT

You cannot freeze your subscription without paying anything.

As explained by @Handy1 you will have to pay at least every 3 months to keep your number and account going into suspension and back to active for 30 days (after paying for 1 period).

If number is not important to you it might be better to cancel service completely (UNLESS you have Great plan) and then when you are back to subscribe again (as they could be better promos and/or offers, plans).

Re: freeze subscription

Sansan — Tue, 05 Nov 2024 17:29:31 GMT

Obviously the choice is yours, but might not be worth it for such a long time. Assuming you are on the cheapest plan currently, it will still add up as you would need to make payments to keep the account active as already provided in below instructions.

But if you've had your phone number for decades like me, then it's worth it.

Re: freeze subscription

BKNS27 — Tue, 05 Nov 2024 17:30:33 GMT

@Leefaecd33

It will take a lot of work for you to suspend your account for a year as noted by others. One option is to port your number to Fongo and port it back when you return but you will need a new SIM when you return. SIM are one time use and it will be useless once you port out.

Re: freeze subscription

hairbag1 — Tue, 05 Nov 2024 18:13:31 GMT

@Leefaecd33

Telus currently has a 365 Day plan for $100. You might wanna look at activating that plan, then port your number to new plan. Then when you get back to Canada, you can decide whether or not to continue with Telus or port back to PM with a new plan altogether. Here's a link to look over that plan and many others.

https://www.telus.com/en/mobility/prepaid/plans