topic Billing in Get Support

Billing

Jo38 — Tue, 05 Nov 2024 16:16:19 GMT

I am being billed twice a month on my credit card but my account receipts only show 1 payment

What is going on

Re: Billing

Sansan — Tue, 05 Nov 2024 16:24:51 GMT

Is this new that you are being billed twice a month? When you signed up did you make a mistake and create two accounts?

Also, billing is every 30 days so some months will be two. Is it the same or different amounts each time.

You can contact PM below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

golfball — Tue, 05 Nov 2024 16:20:31 GMT

You should contact customer support to get this straightened out.

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us".

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

Handy1 — Tue, 05 Nov 2024 16:23:11 GMT

@Jo38 Is one of this r charges just pending ? If so it should fall off but if both charges are posted and the difference in money isn’t sitting in your accounts available funds . Then contact support with one of the links the other members here sent you

Re: Billing

computergeek541 — Tue, 05 Nov 2024 17:35:19 GMT