topic Re: CS_Agent in Get Support

CS_Agent

Giancarlo — Tue, 05 Nov 2024 15:35:19 GMT

I cannot seem to login to my account via app or web. I know my password and ID but then the login just hangs forever.

I have already tried to delete the app and reinstall it but still does not work.

Thsnks

Re: CS_Agent

Handy1 — Tue, 05 Nov 2024 15:36:21 GMT

@Giancarlo

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

hairbag1 — Tue, 05 Nov 2024 15:37:06 GMT

@Giancarlo

the PM website and app aren't functioning properly right now...who knows when it'll be fixed !!

Re: CS_Agent

BKNS27 — Tue, 05 Nov 2024 15:47:41 GMT

@Giancarlo

The PM have an issue this morning. Tried login but all I get the the 4 dot wave on the PM app.

Sounds like the same online.

Try login later.

Re: CS_Agent

hlee411 — Tue, 05 Nov 2024 15:50:40 GMT

Getting same issue, cannot logon to app and website

Re: CS_Agent

computergeek541 — Tue, 05 Nov 2024 15:53:30 GMT

Re: CS_Agent

Giancarlo — Wed, 12 Nov 2025 20:34:46 GMT

Yes, I was able to get my account back and change my password and order a new e-sim. So that was good for about a day and then the fraudster got my account again. Got my account back but this time I changed the email address and also generated a cryptic password. Seems to be ok now over 10 days have passed. I still have not received credit from public mobile for the 5 e-sim charges on my card. Also they were less than helpful with the security info. If it happens again I will be moving off of public. They really need to start implementing passkey capabilities to fully secure someones phone.