topic Re: New phone needs new sim card in Get Support

New phone needs new sim card

Tbausr — Tue, 05 Nov 2024 22:34:04 GMT

I dropped my phone and got the replacement phone now. But I need a new sim card, where can I buy?

hTideGnow — Tue, 05 Nov 2024 15:27:04 GMT

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

Then message support agent and ask them to help to update your account with the new sim card:

Tbausr — Tue, 05 Nov 2024 15:28:10 GMT

thanks.

But can't I buy from PM website directly? isn't it better?

Handy1 — Tue, 05 Nov 2024 15:28:37 GMT

@Tbausr take SIM card out of old phone and put it in the new phone

hTideGnow — Tue, 05 Nov 2024 15:29:02 GMT

hi @Tbausr we don't recommend to buy from PM online as it might takes 3 weeks to get the sim

but if you want to do so, you can login My Account and buy sim there

hTideGnow — Tue, 05 Nov 2024 15:30:53 GMT

Hi @Handy1 OP dropped the phone 😞

Handy1 — Tue, 05 Nov 2024 15:32:03 GMT

@hTideGnow I got that much , but sim card should still be fine .

hairbag1 — Tue, 05 Nov 2024 15:32:54 GMT

try your existing sim in your new phone to see if it survived the crash. You might not need a new sim if it works.