topic Re: data usage in Get Support

data usage

Kosmosg — Tue, 05 Nov 2024 22:36:02 GMT

Public Mobile support

I have been trying to check my usage for the last week. I checked every day but the usage is the same. Why? I don't mind usage does not increase but I just need to plan my usage for the rest of the cycle

thanks for your help

Re: data usage

hTideGnow — Tue, 05 Nov 2024 14:19:03 GMT

hi @Kosmosg

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data usage

Kosmosg — Tue, 05 Nov 2024 14:20:08 GMT

Thanks

but how to access that mode?

Re: data usage

hTideGnow — Tue, 05 Nov 2024 14:20:42 GMT

hi @Kosmosg what browser you have?

or you can try using app as well

Re: data usage

Kosmosg — Tue, 05 Nov 2024 14:21:09 GMT

I am using Chrome

Re: data usage

hTideGnow — Tue, 05 Nov 2024 14:21:57 GMT

hi @Kosmosg click on the 3 dots on top right of the Chrome Window and click New Incognito tab and try login

Re: data usage

Kosmosg — Tue, 05 Nov 2024 14:24:24 GMT

hi htidegnow

thanks. Yes, with that mode, I can see the differenr data usage now.

And you talked about app, I have not used yet, would it show the correct usage without the need of that mode?

Re: data usage

hTideGnow — Tue, 05 Nov 2024 14:25:15 GMT

hi @Kosmosg usage could got stuck with app too. But with app, you need to pull the screen down to force a refresh