topic Re: How to receive 2FA in Europe , in Get Support

How to receive 2FA in Europe ,

PrimarkES — Tue, 05 Nov 2024 22:36:35 GMT

Travelling now, trying to access My Account to suspend account, it sent 2FA code to my phone. Turned on roaming but still not receiving it

Re: How to receive 2FA in Europe ,

hTideGnow — Tue, 05 Nov 2024 14:04:19 GMT

hi @PrimarkES

sorry, PM has no roaming service in Europe

you can try to receive code in email or ask PM support to help to remove the credit card

Re: How to receive 2FA in Europe ,

PrimarkES — Tue, 05 Nov 2024 14:05:09 GMT

tx for quick response, how to receive code in email?

Re: How to receive 2FA in Europe ,

hTideGnow — Tue, 05 Nov 2024 14:05:43 GMT

hi @PrimarkES just login. My account, click didn't receive code and select send email

Re: How to receive 2FA in Europe ,

PrimarkES — Tue, 05 Nov 2024 14:08:38 GMT

it works! thx

and how long I can keep the account suspended? I will be in Europe for 2 months

Re: How to receive 2FA in Europe ,

hTideGnow — Tue, 05 Nov 2024 14:09:57 GMT

hi @PrimarkES youbl have 90 days from the first day of suspension (basically end of this cycle) to resume your service. you are ok if your trip just 2 months