topic Re: Need help with old account in Get Support

Need help with old account

OmnusNight — Tue, 05 Nov 2024 04:51:16 GMT

i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat with support or do i post here?

Re: Need help with old account

Handy1 — Tue, 05 Nov 2024 00:28:45 GMT

@OmnusNight

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help with old account

computergeek541 — Tue, 05 Nov 2024 04:55:00 GMT

@OmnusNight wrote:
i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat with support or do i post here?

Did you end up porting your phone number from Public Mobile to another company? If that's the case, you can certainly transfer that phone number back to Public Mobile. If it's a phone that from Public Mobile that you simply stopped using and it the services for that account has been suspended less than 90 days, you can resume service by making a payment. If it's it's been past 90 days, the number is no longer reserved for you. At this point, there's isn't much a customer support agent would be likely to do. The first step to rejooning Public Mobile (if your old account has already been closed) would to get a new Public Mobile SIM card and to open a new Public Mobile account.

Re: Need help with old account

OmnusNight — Tue, 05 Nov 2024 05:27:57 GMT

a rep already got back to me and said i could but there's a few steps i have to go through to get the number reactive, thanks for your help 🙂